Donation Policies

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1. Methods of Donating at Namaa Charity at the Social Reform Society:
Namaa Charity at the Social Reform Society issues an ID card to each employee working in fundraising, detailing their personal information. This makes it easier for donors to identify themselves.
When making a donation, a receipt is issued to the donor for the amount of the donation, regardless of its value. If the donation is in gold or silver, the weight and carat are indicated on the receipt.
Donors should carefully review the receipt information, which is stamped with the Namaa Charity seal at the Social Reform Society, and verify the accuracy of the information before leaving the donation location. You can also donate through our website, Khair Online, or request our representative to complete the donation process.


2. Donors have the right to:
Know the start date of the charitable project, its duration, and its expected completion date.
Know the number of reports due for the charitable project and their expected due dates.
Sign a "contract agreement" for charitable construction projects worth KWD 5,000 or more. Knowing the minimum amounts required to initiate a charitable project:
Projects worth KWD 1,000 or less can be initiated upon full payment.
Projects worth KWD 1,000 or more are divided into installments according to the contract, and can be initiated after the first installment, which is no less than 50% of the contract value, has been paid.


3. Donating as a "Benefactor":
Donors can submit their donation as a "Benefactor" without mentioning their name. In this case, they can add their phone number and address so that Global Mercy can provide them with periodic reports on their charitable projects. If they do not wish to add their phone number and address, Namaa Charity of the Social Reform Society will not be able to provide them with periodic reports and other information provided to donors about their projects. It is also difficult to access the online services of Namaa Charity at the Social Reform Society. Therefore, Namaa Charity at the Social Reform Society urges donors to:
Provide their name according to their civil ID information and phone number.
Provide their full address (home, work, postal address) to facilitate the delivery of periodic reports.
Provide email and other means of communication to enhance communication and speed up the delivery of periodic reports, as well as reduce the costs of traditional means of communication such as paper publications.


4. Stopping Bank Deductions:
The monthly deduction is a financial transaction between the donor and their bank. Namaa Charity at the Social Reform Society, as an intermediary, is keen to follow up on the deduction in the event of its suspension. Therefore, Namaa Charity at the Social Reform Society contacts the deductor if the deduction is suspended for one month and informs them of the suspension. This allows them to contact their bank to determine the reasons for the suspension and take steps to continue it.


5. Project Costs:
Namaa Charity at the Social Reform Society updates the costs of its projects annually, based on price changes in the areas of operation.

1. Amendments at the Donor's Request:
For legal and procedural reasons, it may be impossible to amend the project signboard detailing the project and donor. Therefore, a set of controls has been established that are consistent with these laws and procedures. These are:
Amendments to the donor's name or project name are permitted:
Mosques and similar construction projects: within two months from the date of donation.
Artesian wells: within two weeks from the date of donation.
Surface wells: within one week from the date of donation.
Amendments are not permitted after the mosque and well project is completed and delivered to the beneficiaries.
Endowments: within one month from the date of donation (the original certificate must be submitted).
Minor charitable projects (halal earnings, aqeeqah, slaughtered animals, vows, and similar): cannot be amended.
Amendments to the country of implementation or sponsorship of the charitable project are permitted:
For charitable projects: within five days from the date of donation.
For sponsored persons: Within one month from the date of donation, whether in the case of a donation, or upon actual deduction from the donor’s account in the case of a bank deduction.


2. Modifying the Beneficiary (Donation Allocation):
 - From a general donation to another designated donation: Within one month from the donation date, or upon actual deduction from the donor's account in the case of bank deduction.
- From a designated donation to another designated donation or to a general donation: Within five business days from the donation date.


3. Changing the cost of implementing a charitable project:
- To increase components/areas: within one month from the date of donation, provided that the project complies with the provisions of the Namaa Charity Guide.


4. Refund of Donation Amount:
- If the donation amount has been paid and the project has begun, it is not possible to refund the amount, according to the policies of Namaa Charity at the Social Reform Society.
- If the start of the project is delayed under normal circumstances by three months, the donor may receive a full refund of the donation amount, using the prescribed form. The donor will be contacted and informed of the reason for the delay.


5. Documents required to refund the donation amount:
- Send an official email to the website and the Projects Department, including (the donor's name - the date of the donation - the time of the donation - the project to which the donation was made - the donor's phone number - the account number through which the donor made the donation. Any other account number is not accepted).
- If it is confirmed that the project was not implemented, an email will be sent from the Projects Department to the Finance Department to complete the refund process, provided that the refund is made by bank transfer to the same account number to which the donor made the donation.

1. Replacing a Sponsored Person:
Namaa Charity at the Social Reform Society will replace the sponsored person when one of the replacement conditions is met in the cases mentioned below. Namaa Charity at the Social Reform Society will also select the most suitable replacement for your initial choice, and the sponsorship amounts will be allocated to them. You will be notified of the new sponsored person and receive reports on them. These cases are:
Reaching the age of 18 (for orphans).
Financial sufficiency.
Travel or leaving the area (displacement, migration, etc.), making it impossible to reach the sponsored person.
Non-compliance with the sponsorship system by the sponsored person or their family.
Leaving school at the student's request (for male students).
Completion of studies and graduation (for male students).
In the event of the sponsored person's death.
Or for other reasons beyond our control.


2. Appointing a specific sponsored person not included in the work area sponsorship plan:
Given that the sponsorship system relies on a field survey and prioritized operational plans; Namaa Charity at the Social Reform Society apologizes for not being able to accommodate requests to sponsor a specific orphan in its areas of operation. It only accepts sponsorship forms posted on the website or at one of Namaa Charity's donation outlets.


3. Additional Assistance for the Sponsored Person:
If the sponsor wishes to provide additional assistance to the sponsored person, Namaa Charity at the Social Reform Society accepts financial assistance only, not in-kind assistance.


4. Changing the Sponsorship Type:
With regard to sponsoring an orphan, Namaa Charity at the Social Reform Society automatically terminates sponsorship upon the child's reaching the age of 18. To ensure that the investment made by sponsors in the orphans they have sponsored is not lost, Namaa Charity at the Social Reform Society assists sponsors in continuing their sponsorship by changing the type from "Orphan Sponsorship" to "Student Sponsorship," if the sponsor so desires.


5. Sponsor Report:
In its commitment to continuously monitor and care for the orphans they sponsor throughout the year, Namaa Charity at the Social Reform Society provides sponsors with a detailed annual report on the sponsored child's condition. This report should be accompanied by a letter from the sponsored child or their sponsor, basic information about the sponsored child, recent photos, and their academic certificate (if enrolled). If your sponsored child's report is not received, please notify us by calling the Donor Service at 1888833or directly visiting the Namaa Charity website.


6. Sponsorship Commitment:
Sponsorship is a moral obligation the sponsor undertakes to their sponsored child on a permanent basis. To ensure that sponsorship is not interrupted and that the resulting social problems are not addressed, Namaa Charity at the Social Reform Society urges sponsors to ensure that the sponsorship deduction amount is available in their bank account, or to pay it at any of its branches in the event of any exceptional circumstances, especially during the summer vacation.

1. Charity Record:
Namaa Charity at the Social Reform Society offers the "Charity Record" service, a charitable account statement service that allows donors to view all their donations in a single account statement. They can also track their projects and receive reports. For more information about the service, call 1888833or visit the website and request the service.


2. Documenting Projects and Sponsorships:
Namaa Charity at the Social Reform Society is committed to documenting its projects on a regular basis. However, it may sometimes be impossible to photograph some of the beneficiaries of your projects in certain areas for reasons beyond Namaa Charity at the Social Reform Society's control. For example, seasonal projects, such as iftar meals, sacrificial offerings, food aid, and medical assistance, are subject to circumstances related to the beneficiaries' customs and the traditions of the region. It is also impossible to photograph sponsorship beneficiaries (poor families, people with disabilities, etc.) for reasons related to preserving the dignity of the beneficiaries


3. Receiving Implementation Reports:
Construction Projects:
-  Receive the first report within two months of the agreed-upon implementation start date.
- Receive the interim or subsequent report within 70 days of the issuance of the previous report.
Water and Halal Earnings Projects:
The donor will receive one final report within four months of the project start date (except for artesian well projects, which are based on the agreed-upon phases).


4. Project Inauguration:
In line with the principle of transparency that Namaa Charity of the Social Reform Society is committed to in all its dealings, it encourages its donors to inaugurate their charitable projects. These visits have a profound impact on the donor, who witnesses the source of their giving firsthand. The beneficiaries experience the effects of God's mercy facilitated by His hand, and the joy they feel in connecting with charitable and generous people. The donor bears their own travel and accommodation expenses to the project location. In return, the Namaa Charity Office of the Social Reform Society in the project area receives them and arranges transportation to and from the project.


5. Seasonal Projects Linked to Charitable Projects:
Increasing charitable investment and doubling the rewards of your charitable projects, Namaa Charity of the Social Reform Society facilitates linking your charitable project with other seasonal projects, such as preparing iftar meals for those fasting during Ramadan at your mosque or charitable project, slaughtering sacrificial animals, or providing Eid clothing. This is based on a minimum amount we provide you with well in advance of the project season. For more information about the service, call 1888833.


6. Exceptional Circumstances:
Some of our operating areas sometimes experience exceptional circumstances (snowfall, tropical rains, security conditions, etc.); Work on the charitable project will cease, and this period will not be counted towards the project implementation period or the preparation of reports. You can inquire about this when donating to the project.

1. Zakat Fatwas and Sharia Rulings:
Namaa Charity at the Social Reform Society has a respected Sharia body of senior scholars in Kuwait. It consults on the Sharia rulings for any project, including the permissibility of donating zakat money and other rulings. This is indicated in the printed marketing materials for Namaa Charity at the Social Reform Society's projects and on its website.


2. Donation Thank-You:
Namaa Charity at the Social Reform Society sends a thank-you note via email and SMS upon receipt of your donations through its branches or website.


3. Namaa Charity at the Social Reform Society's Branches and Donor Service Center:
Namaa Charity at the Social Reform Society has branches across Kuwait and a donor service center that receives your calls and inquiries from 8:00 AM to 8:00 PM at 1888833.


4. Main Office Hours (Except Ramadan):
8:00 AM to 3:00 PM daily.


5. Branch hours of the Namaa Charity of the Social Reform Society:
To find out branch hours, please call 1888833.